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National Helpline for Mental Health, Drug, Alcohol Issues | SAMHSA
source: https://www.samhsa.gov/find-help/helplines/national-helpline (via direct)
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SAMHSA’s National Helpline
SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders.
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Frequently Asked Questions
What is SAMHSA's National Helpline?
SAMHSA’s National Helpline, 1-800-662-HELP (4357) (also known as the Treatment Referral Routing Service), or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations.
Also visit the online treatment locator, or send your zip code via text message: 435748 (HELP4U) to find help near you.
What is the HELP4U text messaging service?
Text your 5-digit ZIP Code to 435748 (HELP4U) to access the service. Message and data rates may apply. Message frequency varies. Reply STOP to cancel or HELP to reach an information specialist.
Mobile Terms of Service
- SAMHSA’s National Helpline HELP4U text messaging service is a confidential treatment referral service.
- To cancel the SMS service, text "STOP" to 435748. You will receive an SMS message to confirm that you have been unsubscribed and will no longer receive SMS messages from us. To start receiving messages again, please text your 5-digit ZIP Code to 435748.
- If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at 800-662-HELP (4357).
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent or received. Message frequency will vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy.
What are the hours of operation?
The service is open 24/7, 365 days a year.
What languages are available?
English and Spanish are available if you select the option to speak with a national representative. Currently, the 435748 (HELP4U) text messaging service is only available in English.
How many calls do you receive?
In 2020, the Helpline received 833,598 calls. This is a 27 percent increase from 2019, when the Helpline received a total of 656,953 calls for the year.
Do I need health insurance to receive this service?
The referral service is free of charge. If you have no insurance or are underinsured, we will refer you to your state office, which is responsible for state-funded treatment programs. In addition, we can often refer you to facilities that charge on a sliding fee scale or accept Medicare or Medicaid. If you have health insurance, you are encouraged to contact your insurer for a list of participating health care providers and facilities.
Will my information be kept confidential?
The service is confidential. We will not ask you for any personal information. We may ask for your zip code or other pertinent geographic information in order to track calls being routed to other offices or to accurately identify the local resources appropriate to your needs.
Do you provide counseling?
No, we do not provide counseling. Trained information specialists answer calls, transfer callers to state services or other appropriate intake centers in their states, and connect them with local assistance and support.
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Suggested Resources
What Is Substance Abuse Treatment? A Booklet for Families Created for family members of people with alcohol abuse or drug abuse problems. Answers questions about substance abuse, its symptoms, different types of treatment, and recovery. Addresses concerns of children of parents with substance use/abuse problems.
It's Not Your Fault (NACoA) (PDF | 12 KB) Assures teens with parents who abuse alcohol or drugs that, "It's not your fault!" and that they are not alone. Encourages teens to seek emotional support from other adults, school counselors, and youth support groups such as Alateen, and provides a resource list.
After an Attempt: A Guide for Taking Care of Your Family Member After Treatment in the Emergency Department Aids family members in coping with the aftermath of a relative's suicide attempt. Describes the emergency department treatment process, lists questions to ask about follow-up treatment, and describes how to reduce risk and ensure safety at home.
Family Therapy Can Help: For People in Recovery From Mental Illness or Addiction Explores the role of family therapy in recovery from mental illness or substance abuse. Explains how family therapy sessions are run and who conducts them, describes a typical session, and provides information on its effectiveness in recovery.
For additional resources, please visit the SAMHSA Store.
Last Updated
Last Updated: 06/09/2023